Frequently Asked Questions
Expert advice and support for your skincare journey.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for skincare products?
We accept returns on unopened and unused products in their original packaging within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on opened items.
Do you offer international shipping?
Yes, Rescue Spa ships to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are the products sold on your site authentic?
Absolutely. We are an authorized retailer for all brands we carry, sourcing products directly from the manufacturers to ensure 100% authenticity and freshness.
What should I do if I have a reaction to a product?
If you experience any sensitivity, please discontinue use immediately and contact our skincare experts at [email protected] for guidance on alternative solutions.
Do you offer virtual skincare consultations?
Yes, we offer one-on-one virtual consultations with our licensed estheticians to help you build a personalized routine tailored to your specific skin concerns.